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Payments may be mailed, paid in person, placed in the night drop box behind City Hall, paid online, or automatic payment from your bank account.
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Utility Services can be turned on/off or transferred by visiting City Hall. Bring a valid photo ID and a copy of closing statement or lease agreement showing your current address. City Hall is located at:620 E Main StreetHaines City, Florida 33844.
Cut-off dates change monthly. The due date is printed on your utility bill each month. You may contact Utility Billing at 863-421-3600 for more information.
Bills are mailed on or before the 15th of each month for Cycle 1 and on or before the 30th of each month for Cycle 2.
Normally, bills are due the 5th for Cycle 1 and the 20th for Cycle 2.
Please send all utility payments to:City of Haines City620 E Main StreetHaines City, FL 33845
Cash, check, money order, and debit or credit cards with MasterCard or Visa logo (online only).
You can call the Public Works Department at 863-421-3777, and report the outage please give as much information as possible (the number on the pole, and/or the address closest to the pole). Or you can call at 800-700-8744 or go online and report it to Duke Energy.
If it is obstructing traffic, or it is a power line pole, or a power line, call the Police Department at 863-421-3636 to ensure the safety of the situation. You can call the Public Works Department at 863-421-3777, please give as much information as possible (number on the pole and/or the address closest to the pole). If this is a power line or power line pole do not go near it, just call the Police Department or Public Works Department. If it is a street light pole and it is not an emergency, please call Duke Energy at 800-700-8744, or notify the Public Works Department 863-421-3777.